Welcome to VigorEbike Private Limited (“VigorEbike”, “Company”, “we”, “our”, or “us”). These Refund, Return, Cancellation and Post-Purchase Terms govern requests relating to order cancellation, return acceptance, replacement handling, refund processing and associated after-sales procedures for products purchased through our website and/or authorised sales channels.
By placing an order, customers acknowledge and agree to these provisions.
1. Order Cancellation Framework
Pre-Dispatch Cancellation
Cancellation requests may be considered only before shipment confirmation and dispatch initiation.
Where cancellation is accepted before dispatch:
- Full payment received against the order may be eligible for reversal.
- Refund processing timelines generally range between 7–10 business days from the approval date.
- Refunds are ordinarily initiated through the original payment instrument.
Post-Dispatch Cancellation
Orders entering shipment status or transferred to logistics processing shall ordinarily not qualify for cancellation.
Any post-shipment request shall be evaluated exclusively under applicable return eligibility conditions described below.
2. Return Eligibility Conditions
Return requests may only be considered under limited circumstances, including:
- Delivery of an incorrect product;
- Transit-related physical damage;
- Verified manufacturing defect falling within supported coverage;
- Material shortage of major supplied components.
Return eligibility remains subject to all conditions below:
- Request submission within 48 hours from delivery completion;
- Product remaining unused and unaltered;
- Availability of original packaging and supplied contents;
- Inclusion of invoice, warranty documentation and accessories;
- Valid purchase verification.
Approval of return initiation does not guarantee refund eligibility.
3. Exclusions from Return Acceptance
Return requests may be declined in situations including but not limited to:
- Improper handling, misuse or accidental damage;
- Cosmetic deterioration and ordinary wear;
- Unauthorised modifications or repairs;
- Consumables and accessory components unless delivered defective;
- Missing proof of purchase;
- Requests initiated beyond prescribed reporting timelines.
4. Reporting Damaged, Incorrect or Defective Deliveries
Customers identifying visible defects, shipping damage or delivery discrepancies should notify VigorEbike within 48 hours from delivery confirmation.
Supporting evidence may be requested, including:
- Clear photographs;
- Package condition records;
- Unboxing documentation;
- Additional verification materials.
Claims submitted after the reporting window may not qualify for review.
5. Technical Assessment & Resolution Process
Returned items, where accepted, shall undergo internal inspection and validation procedures.
Following evaluation, VigorEbike may determine one of the following outcomes:
- Refund approval;
- Replacement approval;
- Repair authorisation;
- Return rejection.
Products not meeting return conditions may be returned to the customer, and associated transportation costs may apply.
6. Refund Handling & Settlement
Approved refunds are ordinarily processed using the original transaction method wherever technically feasible.
General processing principles:
Online Transactions
Refund initiation generally occurs within 7–10 business days after approval.
EMI Transactions
Settlement timelines remain governed by the applicable financial institution.
Cash-Equivalent Transactions (where applicable)
Refunds may require bank account verification before release.
Charges relating to shipping, installation, handling, convenience services or similar operational expenses are generally non-recoverable unless the issue results directly from Company error.
7. Replacement & Corrective Action
At its sole discretion and depending on issue classification, VigorEbike may provide:
- Full replacement;
- Component replacement;
- Repair support;
- Technical servicing under applicable coverage.
Corrective action selection may substitute refund issuance.
8. Warranty-Linked Matters
Issues arising after successful delivery that qualify as manufacturing defects shall be governed under the applicable Warranty Terms and not automatically under this Refund & Return framework.
Customers should refer separately to the Warranty Policy for coverage, exclusions and claim procedures.
9. Return Logistics Responsibility
Where a claim is accepted due to:
- Manufacturing defect;
- Shipping damage;
- Incorrect fulfilment by VigorEbike;
Applicable return logistics costs may be borne by VigorEbike.
For all other approved returns, transportation and handling expenses may remain the customer's responsibility.
10. Refund Timeline Expectations
Following internal approval:
- Refund initiation target: within 5 business days
- Final settlement visibility: generally within 7–10 business days
Actual posting timelines remain dependent on banks, payment gateways and external processing systems.
11. Company-Initiated Order Cancellation
VigorEbike reserves the right to suspend or cancel orders under circumstances, including:
- Inventory unavailability;
- Pricing discrepancies;
- Transaction verification failure;
- Suspected misuse or irregular activity;
- Operational or fulfilment limitations.
Eligible cancelled orders shall generally receive payment reversal through the original payment route.
12. Support & Communication
For requests relating to cancellation, returns, replacements, refunds or warranty coordination:
VigorEbike Customer Support
Email: contact@vigorebike.in
Website: https://vigorebike.in
Operating Hours: Monday–Saturday | 10:00 AM – 6:00 PM IST