Consumer Policy Note for Online Sales from www.vigorebike.in (For Order of Bike & Bike + Accessories)
Return Policy:
3 days free return on manufacturing defects & wrong/different item delivered.
Vigor E-Bikes undertakes a rigorous '18-Point' checklist on every E-Moto Bike once it has been fully assembled, ensuring there are no damages or defects prior to shipping. If any manufacturing defect is identified upon delivery, it must be reported within the return/warranty period through email or phone. Vigor E-Bikes will provide reasonable assistance in such cases.
Reporting Damage during Transit:
If damage occurs during transit, you must notify us immediately upon delivery or within 48 hours. Pictorial evidence of the damage should be provided. Ensure the product remains unused when reporting the issue. We will raise the matter with our transit partner to seek a resolution.
Handling Component Issues:
If any bike components are malfunctioning, the consumer should visit the respective dealer’s store for inspection. Vigor E-Bikes will assist in addressing the issue. If a manufacturing defect is confirmed in any component, appropriate action will be taken.
Return Approval and Conditions:
All return requests are subject to Vigor E-Bikes' discretion. If a return is approved, the following must be provided:
- Original invoice from Vigor E-Bikes and related documents
- Accessories included at the time of sale
- Original box with intact packaging as delivered
Assessment Process:
We may contact you to verify the damage or defect before issuing a replacement. Vigor E-Bikes will assess the damage and take necessary action, such as:
- Replacing the damaged part
- Reimbursing service costs
- If unrepairable, processing a return or replacement (or refunding the amount paid)
Vigor E-Bikes reserves the right to reject return pickup if the items are not returned as per the conditions mentioned above.
Exclusions:
The return policy does not cover:
- Normal wear and tear
- Defects or malfunctions due to abuse, neglect, improper maintenance, alteration, modification, accident, or misuse
Vigor E-Bikes will advise on the rectification of such issues, but these will be the responsibility of the consumer.
Contact Information:
For assistance, please reach out to our consumer care team at contact@vigorebike.in.